You can email us at support@giftsygo.com where our customer service team will be happy to help you with whatever you need!

At the moment, we currently offer shipping exclusively within the United States. We apologize for any inconvenience caused and appreciate your understanding. We are continuously evaluating opportunities to expand our shipping capabilities to serve customers worldwide in the future.

We offer a variety of convenient payment options to cater to our customers' preferences. You can choose to make your purchase using PayPal, which provides a secure and trusted payment platform. Additionally, we accept major credit cards, including Visa, Mastercard, Discover, and American Express, through PayPal's secure checkout process.

All orders are processed with efficiency and care. Please take into account that during holidays and peak sale seasons, there may be a slight delay in processing times. Our team diligently processes orders from Monday to Friday. Your order will typically be processed within 1-3 business days from the date of purchase. After the processing period, it will be shipped out the following day. Kindly note that we do not ship orders on weekends. We appreciate your patience and understanding as we work to ensure the prompt delivery of your items.

To ensure swift order processing, we kindly ask that you submit any change or cancellation requests within 12 hours of placing your order. Unfortunately, we will not be able to accommodate requests received after this timeframe. However, rest assured that once you receive your order, you can initiate a return for a full refund. We value your satisfaction and will gladly assist you throughout the return process.

We apologize if you have received merchandise that is incorrect, missing, or defective. We understand the importance of resolving such issues promptly. If you encounter any of these situations, please reach out to us with the following information: your order number, photographs of the item(s) in question, and any relevant references that can help us understand the issue. Our dedicated team will review your case thoroughly and strive to provide a resolution as soon as possible. Your satisfaction is our priority, and we appreciate your cooperation in helping us address any concerns you may have.

We understand the importance of receiving a timely refund for returned items. Once we receive the returned item or cancellation request, refunds will be processed and credited to your original form of payment. If you made the payment using a credit or debit card, the refund will be sent to the card-issuing bank within 7-10 business days.

 The exact timing of when the credit will be posted to your account depends on the policies and processes of the card-issuing bank. We recommend reaching out to your bank or credit card company directly for more information about the expected timeframe for the refund to be reflected in your account.

 If you haven't received the refund within the expected time frame, we suggest contacting your bank or credit card company for further assistance. They will be able to provide you with more details and help you track the progress of the refund. We appreciate your patience and cooperation throughout the refund process, and we are here to support you in any way we can.